Refund Policy Effective Date: 1st January, 2025 

Last Updated: 1st january, 2025

At Go Big Resume, we strive to provide high-quality resume-writing and career services. We value customer satisfaction and have established this Refund Policy to ensure clarity regarding refund requests. By purchasing our services, you agree to the terms outlined below.

1. Eligibility for Refund

Refunds are considered under the following circumstances:

• If a request is made within 24 hours of placing an order, and no work has commenced.
• If we fail to deliver the agreed-upon service within the specified timeframe.
• If the final product does not meet the agreed-upon scope of work, subject to revision attempts.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Once work has commenced on your resume, cover letter, or LinkedIn profile.
• If revisions have already been provided based on customer feedback.
• If the dissatisfaction is based on subjective preferences rather than objective errors.
• If the delay in service delivery is caused by the client (e.g., lack of required information or delayed response).
• If a refund request is made after 7 days of order completion.

3. Refund Process

To request a refund, follow these steps:

1. Contact us at [Insert Contact Email] with your order details and a clear reason for the refund request.
2. Our team will review your request and respond within 5 business days.
3. If approved, the refund will be processed to the original payment method within 7-10 business days.

4. Revisions and Modifications

Instead of refunds, we encourage clients to utilize our free revision policy, where we work with you to refine your resume or career documents until they align with your requirements.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us:

Go Big Resume
info@gobigresumes.com
Email: danyal@gobigresumes.com

By using our services, you acknowledge that you have read and understood this Refund Policy and agree to its terms.